Behavioral Health Patient Coordinator – Charting

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to inbound calls from patients and assist with their inquiries.

• Offer appointment reminders and support for scheduling.

• Engage with patients in a professional and empathetic manner.

• Enhance patient responsiveness and minimize missed calls.

• Accurately document patient communications in the designated system.

• Aid in clinical documentation and patient charting within the EHR.

• Keep patient records and documentation up to date and accurate.

• Record patient interactions, communications, and follow-up details.

• Assist providers with administrative tasks related to documentation.

• Review documentation for thoroughness and accuracy.

• Maintain organized clinical records while adhering to established workflows.

• Handle patient information in compliance with confidentiality and HIPAA regulations.

• Verify insurance eligibility and benefits using Availity and payer portals.

• Support workflows for prior authorizations and insurance follow-ups.

• Document insurance and authorization details appropriately.

• Manage appointment scheduling and coordinate calendars.

• Assist with processing referrals and follow-up workflows for patients.

• Keep scheduling and referral documentation organized.

• Support administrative tasks related to billing.

• Facilitate coordination for medication refills.

• Maintain organized documentation and communication processes.

• Assist with other administrative responsibilities as practice needs change.

• Prioritize patient communication and management of phone calls.

• Provide support for insurance verification and prior authorization tasks.

• Coordinate scheduling, clinical charting, documentation, referrals, and administrative workflows.

⛳️ Requirements

• Prior experience in healthcare administration, patient coordination, or behavioral health support.

• Experience in managing patient communications, scheduling, insurance verification, and administrative workflows.

• Strong reliability and consistent attendance record.

• Professional, empathetic, and patient-centered communication abilities.

• Capacity to multitask and efficiently manage a high volume of administrative work.

• Comfortable working independently with minimal supervision.

• Excellent organizational skills and keen attention to detail.

• Ability to communicate clearly and professionally with both patients and providers.

• Comfortable handling sensitive patient information while maintaining confidentiality.

• Must be able to communicate effectively in English, both verbally and in writing.

• Relevant work experience is required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability for video meetings with the camera on when required.

• Access to a reliable laptop or desktop computer.

• Stable high-speed internet connection, with a minimum of 25 Mbps.

• Noise-canceling headset is required.

• A working webcam is necessary.

• Must have a quiet and professional work environment.

• Experience in mental health or behavioral health practice is highly preferred.

• Clinical documentation and charting experience is highly preferred.

• Familiarity with EHR/EMR systems, preferably Practice Fusion.

• Experience with Availity, RingCentral, and Microsoft Teams is strongly preferred.

• Knowledge of behavioral health terminology and documentation workflows is advantageous.

• Experience with insurance eligibility and benefits verification, prior authorization processing, referral coordination, and medication refill coordination is necessary.

• Experience supporting multiple healthcare providers in a busy practice is valuable.

• Previous experience with a U.S.-based healthcare organization is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional performance-based incentives, bonuses, or increased hours based on performance.