Work Design & Innovation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform Future Forward priorities, frameworks, and principles into practical assets, including communications, playbooks, templates, one-pagers, and how-to guides, utilizing AI.

• Create enablement and training materials for leaders, managers, and employees.

• Implement and adapt the lane’s methods, tools, and measurement; ensure assets are current, consistent, and on-brand.

• Curate actionable AI and knowledge-driven examples, prompts, patterns, and use cases for Glean and other tools.

• Organize effective practices into repeatable and shareable formats.

• Manage materials, action tracking, and draft outputs across the team.

• Oversee the daily operations of the Future Forward Ways of Working Change Champion community.

• Onboard, equip, and coordinate champions with relevant resources, updates, and talking points.

• Collect champion questions, feedback, and success stories, integrating them into program materials.

• Acknowledge and promote champion contributions.

• Assist in adoption, feedback, and improvement tracking, including the creation of dashboards.

• Collect feedback and lightweight metrics from Mercury teams to highlight insights.

• Maintain documentation, action logs, and decision records.

• Identify areas for refinement, scaling, or retirement based on evidence.

• Report to the Principal Work Design & Innovation Manager.

• Contribute to Mercury's improvement in speed, quality, and experiences, aiming to become a top-15 P&C carrier by 2030.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience is preferred.

• 3 to 5 years of experience in enablement, change and adoption support, program coordination, communications, or a related field.

• Consulting experience is preferred but not mandatory.

• Familiarity with Glean or similar AI platforms is a plus.

• Experience in the insurance industry is preferred.

• AI-curious and tech-savvy; an active user of AI and collaboration tools.

• Experience in redesigning work processes using AI to enhance impact.

• Proven experience in developing toolkits, templates, training, and communication materials.

• Experience in organizing a knowledge library for easy access.

• Some experience in supporting communities, networks, or change/champion programs, or a strong interest in such activities.

• Highly organized, dependable, and detail-oriented.

• An in-person interview may be necessary during the hiring process.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, which may include a holiday bonus, referral bonus, and performance-based bonus.

• Medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company match.

• Engaging work environment.

• Opportunities for promotion.

• Education assistance.

• Professional and personal development opportunities.

• Company recognition program.

• Health and wellness resources, including free mental well-being therapy/coaching sessions, child and eldercare resources, and more.

• Competitive salary.

• Bonus potential.