Windows Technical Support Engineer – 24/7

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver round-the-clock technical support for advanced Windows customer solutions.

• Ensure high levels of customer satisfaction while minimizing unexpected downtime in production environments.

• Identify and resolve issues efficiently.

• Handle intricate incidents impacting thousands of users.

• Define, execute, and implement standardized modifications.

• Make quick, informed decisions without compromising quality and excellence.

• Work remotely from Bulgaria while providing global customer support.

⛳️ Requirements

• A minimum of 1 year of hands-on experience with Microsoft Windows Server technologies, encompassing installation, configuration, patching, and troubleshooting.

• Experience in managing Windows-based File & Print solutions.

• Basic troubleshooting experience with Active Directory.

• Familiarity with Microsoft Hyper-V and VMware vSphere.

• Fundamental networking knowledge, including network shares, DMZ, load balancers, NAT, DNS, DHCP, and TCP/IP.

• Capability to make hardware and software recommendations during troubleshooting processes.

• Proficient in English.

• Eagerness to learn and grow within the IT field.

• Strong orientation towards customer service.

• Demonstrated analytical and problem-solving skills.

• Ability to thrive in a challenging, dynamic, Agile environment.

• Positive mindset, strong work ethic, teamwork, commitment, and dedication.

• Ability to convey ideas in both business-friendly and user-friendly language.

• Preferred: experience with public/private cloud technologies such as Azure, AWS, or Google Cloud.

• Preferred: experience in troubleshooting Microsoft Clustering and Load Balancing.

• Preferred: Microsoft Server or VMware certifications.

• Preferred: knowledge of backup and restore tools for Microsoft platform operating systems.

• Preferred: basic knowledge of SAN.

• Preferred: experience with a ticketing system.

🏝️ Benefits

• Competitive salary.

• 24 days of paid vacation.

• Comprehensive health insurance coverage.

• Life insurance benefits.

• Monthly food vouchers.

• Access to premium learning platforms.

• Company-sponsored certification opportunities.

• Ongoing development prospects.

• Employee Recognition Program.

• Employee Referral Program.

• Flexible work arrangements that support wellbeing, productivity, individual work styles, and varying life circumstances.