Decision Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for clients concerning reporting, analytics, campaign management, and business intelligence solutions.

• Convert client goals into effective reporting, measurement, and analytical solutions.

• Foster client relationships through proactive communication, consultation, and effective issue resolution.

• Present findings, insights, and recommendations to both clients and internal stakeholders.

• Analyze marketing, campaign, media, and customer data to uncover trends, opportunities, and insights.

• Create, maintain, validate, and enhance recurring, ad hoc, operational, and executive-level reports.

• Investigate data discrepancies, conduct root-cause analyses, and propose corrective measures.

• Assess campaign effectiveness, operational performance, data integrity, customer satisfaction, and cost efficiency.

• Assist in the execution, monitoring, and analysis of marketing campaigns and reporting deliverables.

• Confirm the accuracy, completeness, and SLA adherence of campaign outputs and client deliverables.

• Engage in post-production audits and quality assurance reviews.

• Provide Tier 2 support for intricate production, reporting, application, and data issues.

• Facilitate change management for enhancements in systems, tools, processes, and reporting.

• Collaborate with Adobe platforms, iHub, Google Cloud Platform (GCP), BigQuery, and enterprise data environments.

• Conduct data segmentation, cleansing, formatting, profiling, reconciliation, validation, and quality assurance.

• Assist with application administration and document changes in systems and processes.

• Enhance data workflows, automation, reporting processes, and operational efficiency.

• Propel process improvements, best practices, and standardization across reporting and analytics functions.

• Document methodologies, reporting processes, data definitions, and operational procedures.

• Mentor analysts, providing guidance, knowledge sharing, and technical support.

• Suggest innovations and improvements to tools, processes, and client solutions.

⛳️ Requirements

• Typically requires 8+ years of relevant experience along with a Bachelor's degree, or a comparable combination of education and experience.

• Advanced expertise in marketing analytics, reporting, business intelligence, decision support, or a related data-centric field.

• Capability to analyze, reconcile, profile, and interpret extensive datasets.

• Experience in translating analytical insights into business recommendations and presentations for clients.

• Practical experience with cloud-based data platforms and large-scale data environments.

• Familiarity with building and supporting both recurring and ad hoc reporting solutions.

• Strong client-facing communication, presentation, facilitation, and stakeholder management skills.

• Ability to juggle multiple priorities and produce high-quality work in a dynamic environment.

• Keen attention to detail, focusing on data quality, validation, documentation, and audit readiness.

• This position does not qualify for any form of sponsorship.

• Preferred: experience in supporting digital marketing, paid media, audience analytics, campaign measurement, attribution, customer intelligence, or marketing operations.

• Preferred: familiarity with SQL / PL-SQL, BigQuery, Google Cloud Platform (GCP), Adobe platforms, Databricks, business intelligence tools, ETL tools, campaign management tools, UNIX/Linux, shell scripting, and Perl.

• Understanding of relational database concepts and data architecture.

• Experience in supporting production operations, SLAs, change management, application administration, and issue resolution.

• Knowledge of information technology practices and marketing technology ecosystems.

🏝️ Benefits

• Equal opportunity employer, including individuals with disabilities and protected veteran status.

• Remote/home-based work arrangement available.

• Full-time employment.