Windows Systems Engineer – Application Packaging, Endpoint Environment

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Play a key role in modernizing the endpoint environment, encompassing Windows 11, Office 365, and workplace transformation technologies.

• Execute and oversee endpoint device updates, patch applications, manage App Store publishing, resolve vulnerabilities, and conduct pilot testing.

• Utilize AI tools to provide secure, dependable, and contemporary endpoint solutions with responsible data management.

• Manage, maintain, and support intricate endpoint technology components.

• Create PowerShell/VBScript solutions and package applications utilizing Flexera WiseScript/InstallShield.

• Automate remediation of endpoint health, eliminate legacy software, install updates, and tackle technical challenges across user devices.

• Analyze and resolve availability and performance issues at the component level; collaborate with vendors for approved solutions.

• Monitor ticketing systems and document conversations, GitHub script modifications, time logs, testing schedules, and Tanium target creation.

• Deliver training, knowledge transfer, user assistance, and customer-facing support.

• Comply with formal change and test management protocols; escalate unusual findings as necessary.

• Develop action plans, monitor outcomes, and independently install, test, and implement complex infrastructure modifications.

• Conduct isolation testing for malfunctioning equipment and software.

• Establish and enhance operational processes for technology platforms.

• Operate and supervise platforms using associated management systems.

• Conduct capacity and performance assessments and implement optimization recommendations.

• Formulate hardware and software recommendations along with implementation procedures; prepare presentation materials.

• Document solution methodologies, troubleshooting logs, configurations, changes, issues, and performance metrics.

⛳️ Requirements

• A degree from an accredited college or university in a relevant field is mandatory; if the degree is in an unrelated field, then 4 additional years of pertinent experience are required.

• 8+ years of pertinent professional experience.

• Expertise in PowerShell scripting, particularly in creating Windows packages within an endpoint environment.

• Experience with Tanium and associated endpoint management technologies.

• Practical knowledge of modern Windows, iOS, and Android operating systems.

• Comprehensive understanding of distributed system architectures, including both hardware and software components.

• Must be a U.S. Citizen and eligible to obtain a Position of Public Trust Clearance.

• Candidates must have resided in the United States for the last 5 years.

• Must not have traveled outside the United States for more than 6 months in the past 5 years; military service is excluded.

• Demonstrated ability to collaborate across functions and effectively work with diverse teams.

• Excellent written and verbal communication skills, capable of articulating technical concepts to both technical and non-technical audiences.

• Strong multitasking and time management capabilities.

• Customer service aptitude with the ability to address client issues and needs in a Service Center setting.

• Capacity to be proactive and resourceful in a dynamic and evolving environment.

• No corp-to-corp candidates accepted.

🏝️ Benefits

• Contract-to-hire position.

• Remote work arrangement.