WFE Operations Support Rep, Bilingual – Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage an inbound phone queue during designated operational hours.

• Oversee inbound email and Live Chat communications within operational hours.

• Offer direct assistance to students encountering technical difficulties.

• Log interactions with prospects and students in CRM and email systems.

• Act as the initial point of contact, guiding users to the appropriate team or individual.

• Provide administrative support for platform-related processes.

• Handle exception requests as necessary.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capability to manage multiple tasks simultaneously, even with frequent interruptions.

• Willingness to learn and adhere to standard operating procedures and practices.

• Familiarity with case management tools; experience with Salesforce is advantageous.

• Proficient in resolving technical issues through phone, email, and online tools.

• Ability to maintain composure and professionalism under pressure while managing tense situations.

• Fluent in both Spanish and English, with strong speaking and writing skills.

• Experience in call center and customer service environments is required.

• Proficient with computers, software applications, and phone systems.

• Experience in the post-secondary education sector is a plus.

• A Bachelor’s Degree is preferred.

• Must be willing to travel occasionally if business needs arise.

• Ability to access information using a computer.

• Must demonstrate critical thinking and problem-solving abilities related to job responsibilities.

• Must effectively communicate with colleagues.

• Must be prepared to work over 40 hours per week when business demands necessitate.

• Must be capable of working remotely with a private space, reliable internet access, phone, and video-conferencing capabilities as required.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance plans.

• Well-being incentives.

• Parental leave.

• Paid time off.

• Certain paid holidays.

• Tax-saving accounts (FSA, HSA).

• 401(k) retirement plan.

• Employee Stock Purchase Plan.

• Tuition assistance.

• Discounts on entertainment and retail.

• Eligibility for overtime pay for non-exempt employees, if applicable.

• Reasonable accommodations in accordance with ADA policies.

• Competitive salary.