West Coast US Field Service Engineer, FSE

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Execute installations, preventive maintenance, and corrective maintenance services on all Curiox systems.

• Offer support to FAS and FSE members globally by promptly addressing their requests and providing on-site assistance (US, EMEAI, APAC) as necessary.

• Collaborate with FAS, FSE, and Sales teams worldwide to ensure the ticketing system is current and accurately reflects customer information in HubSpot.

• Analyze and repair defective instruments returned from the field, and generate failure analysis reports.

• Repair, validate, and maintain a fleet of standby (“loaner”) systems to guarantee consistent operational readiness and swift deployment.

• Deliver outstanding customer support by offering training and technical assistance for installed instruments.

• Document and report all repairs, product failures, and other field service paperwork in HubSpot through the ticketing system.

• Manage and update service forms (PMs, IOQs, etc.) to keep pace with product changes as they arise.

• Provide feedback on design changes in collaboration with R&D, Operations, and Production.

• Identify Field Service opportunities for potential future business and communicate this to the FSE manager, Sales Team, and field operations.

• Execute additional duties as assigned.

⛳️ Requirements

• At least 1 year of experience in working with, maintaining, and repairing mechanical systems involving fluidics and electronics.

• A minimum of 1 year of experience with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.

• A minimum of 1 year of experience in a laboratory or scientific environment.

• Exceptional analytical and problem-solving skills, with a solid understanding of tools and techniques for anticipating, identifying, and resolving technical issues.

• Strong verbal and written communication skills in English.

• Capability to tackle challenging problems in a fast-paced work environment.

• Self-motivated and directed, with a strong attention to detail, work ethic, and initiative.

• Ability to work independently as well as collaboratively to achieve individual and team objectives.

• Capacity to thrive in a fast-paced, dynamic start-up environment, including flexibility in schedule and roles.

• Proven organizational skills; ability to manage multiple priorities effectively.

• Technical expertise in instrumentation and electronics.

• Proficiency in effective communication with employees across the globe.

🏝️ Benefits

• Travel up to approximately 75%, including overnight and international travel.