Field Service Technician

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Ensure overall customer satisfaction.

• Diagnose system issues and perform necessary repairs.

• Keep customers informed about progress during maintenance or system downtime.

• Complete machine installations, manage Engineering Change Notices that impact system upgrades, and perform Hardware/Software upgrades that may require technical assistance.

• Undertake any other job responsibilities as assigned within the scope of the position. The statements above are intended to describe the general nature and level of work performed by individuals in this role and are not meant to be an exhaustive list of all responsibilities, duties, and skills required for the position.

• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, and promptly report any job site accidents (related to injury or property damage).

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in related fields such as mechanics, electronics, automation, or data processing are preferred.

• Excellent customer service and communication skills.

• Proficient in using personal computers, particularly Microsoft Office, navigating network sites, and email communication.

• Logical troubleshooting skills with the ability to isolate problems at the PCB or component level.

• Capability to effectively work with electrical schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling machines, such as check sorters, mail sorters, currency sorters; experience with ATMs or copiers is preferred.

• 3-5 years of preferred technical field service repair experience, such as in aviation, medical equipment, vending machine repair, or military repair.

• Must hold a valid driver’s license.

• While some computer knowledge is necessary, this role is primarily focused on electro-mechanical repair.

• A company van will be provided, and you will travel from your home to customer sites, so living within a reasonable commuting distance from the assigned territory is essential.

• Must be capable of lifting up to 50 pounds without assistance.

• Must be able to sit and/or stand for extended periods, as well as frequently kneel, bend, squat, sit, and twist.

• Must be available to work at all customer sites as required, including financial institutions, casinos (gaming licensing may be required post-hire), truck stops, recreational parks, retail stores, etc.

• Ability to work weekends and/or holidays on a rotational basis to meet business needs.

• Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends; 24/7 availability may be required on rare occasions.

• Must be able to drive to customer sites during working hours.

• Occasional travel outside the assigned territory, including air and overnight travel, may be necessary.

• Ability to accommodate limited accessibility at job sites.

• Must be able to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – a 2.5% base contribution toward your retirement from Glory, even if you do not participate. Additionally, Glory matches 3% up to 6% of your contribution.

• Health insurance – three medical plans available: High, Medium, and Low deductible through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – 24/7 access to virtual doctors and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care.

• Voluntary Life Insurance.

• Basic Life insurance and AD&D – company-paid.

• Short Term Disability / Long Term Disability / Employee Assistance Program – company-paid.

• Paid Vacation – start with a prorated amount of hours in your first year based on start date. Earn 80 vacation hours in your first full year, with hours increasing based on years of service.

• Paid Sick days based on City/State requirements.

• Paid Holidays – 9 to 11 days, depending on your start date.

• Professional development assistance.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft plans.

• Annual Bonus opportunity.

• Opportunities for internal promotions and career advancement.

• Company Vehicle/Insurance – this benefit applies to specific positions only.