Field Support Engineering Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Deliver both on-site and remote technical assistance for the installation, troubleshooting, repair, and maintenance of field equipment and systems.

• Identify and resolve hardware, software, and network issues to ensure minimal downtime for clients.

• Work in conjunction with engineering, product, and support teams to provide technical solutions and enhancements.

• Record service activities, create comprehensive reports, and maintain precise records in line with company policies.

• Educate and guide clients and internal team members on system operation, upkeep, and best practices.

• Recognize opportunities for process improvement and actively participate in product feedback and continuous enhancement initiatives.

⛳️ Requirements

• A degree or equivalent qualification is required, along with typically 4+ years of relevant experience.

• Skilled in diagnosing and repairing complex electromechanical and/or IT systems.

• Strong communication and customer service abilities, demonstrated by a history of fostering client relationships.

• Capable of working independently and handling multiple priorities in a dynamic environment.

• Experience with advanced diagnostic tools and remote support technologies.

• Knowledge of industry standards and regulatory compliance related to field service operations.

• MUST possess a valid Driver's License and Passport (international travel may be necessary).

🏝️ Benefits

• Competitive compensation package

• Annual bonus opportunities

• Professional development opportunities