Welcome Call Coordinator, Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for customers.

• Assist customers by addressing inquiries and providing clear information.

• Direct calls to the relevant departments.

• Adhere to call center scripts to ensure accurate and consistent responses.

• Maintain the CRM database with comprehensive notes from conversations.

• Provide support to Debt Consultants throughout the client enrollment process.

• Follow established communication procedures, policies, and guidelines.

• Achieve or surpass individual and team performance targets.

• Undertake additional tasks as assigned to support the team and improve customer experience.

⛳️ Requirements

• Strong verbal and written communication abilities.

• Customer-oriented mindset characterized by patience, friendliness, and positivity.

• Familiarity with Google Workspace or similar tools.

• Proficient typing skills for precise data entry and documentation.

• Exceptional attention to detail.

• Remote candidates must be located in the United States.

• Visa sponsorship is not available.

• A hardwired internet connection with fiber or cable is necessary.

• Minimum bandwidth requirements: 50 Mbps download speed and 10 Mbps upload speed.

• Wireless internet services like Verizon Home 5G or T-Mobile Home Internet are not permitted.

• Must be available from 1:00 PM to 5:00 PM Pacific Time, Monday through Sunday as scheduled.

• Previous experience in customer service or sales is advantageous.

• Comfortable using computers and Google Workspace on a daily basis.

🏝️ Benefits

• Paid Training.

• Opportunity to significantly impact clients' financial well-being.

• Competitive compensation package.

• Flexible working hours.

• Positive and collaborative work atmosphere.

• Opportunities for career growth and development.