Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture relationships with a portfolio of automotive dealership clients.

• Manage comprehensive account loads and ensure that customer needs guide priorities and decisions.

• Engage with customers to comprehend and clarify user challenges, while triaging and prioritizing bugs and issues.

• Implement monthly customer reporting that includes engagement rates, lead submissions, behavior metrics, Google Analytics, SEO, and customer priorities.

• Evaluate, prioritize, and present customer feature requests to management.

• Communicate priorities, timelines, and deadlines while offering guidance to customers.

• Utilize Salesforce to generate product backlogs, track cases, and oversee team efficiency.

• Propel portfolio application growth through upselling, expansion, and upgrade opportunities.

• Independently manage account progress and outcomes to enhance customer retention.

• Collaborate with digital, creative services, and other departments to align priorities and requests.

• Suggest improvements for website performance, creative services, third-party advisements, and responsive design.

• Monitor key performance indicators such as retention, expansion, engagement, adoption, and advocacy.

⛳️ Requirements

• Bachelor’s degree in a relevant field or a comparable combination of education and work experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, or automotive retail management.

• Knowledge of dealership operations with the ability to effectively communicate with all levels of a dealership.

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, or related areas.

• Excellent written, verbal, and phone communication skills, along with strong interpersonal abilities.

• Proficient customer service and relationship management skills.

• Capability to work independently within a team setting.

• High energy, enthusiasm, resilience, determination, proactivity, and drive.

• Knowledge of Salesforce.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven thinking.

• Availability to support business hours from 8:30 AM to 5:30 PM PST.

• Must reside in the Continental U.S.; preference for candidates in Mountain or Pacific time zones.

🏝️ Benefits

• Annual bonus/commission opportunities up to $15K.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Comprehensive company benefit offerings.