Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients

• Manage comprehensive and/or complex account loads

• Identify and articulate customer challenges while triaging and prioritizing bugs and issues

• Generate monthly customer reports that encompass engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities

• Evaluate, prioritize, and present customer feature requests to the leadership team

• Communicate priorities, timelines, and deadlines effectively to customers

• Utilize Salesforce to create product backlogs, track cases, and assess team efficiency

• Promote portfolio application growth through upselling, expansion, and upgrade opportunities

• Oversee account progress and results to enhance external client retention

• Collaborate with digital, creative services, and other departments to ensure coordinated customer support

• Suggest site performance enhancements, creative services, third-party recommendations, and responsive design improvements

⛳️ Requirements

• Bachelor’s degree in a relevant field OR an equivalent combination of education and work experience

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management

• Understanding of dealership operations with the ability to engage effectively at all dealership levels

• Familiarity with digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing

• Google certifications, such as Ads, Analytics, Video, or Mobile

• Proven skills in written, verbal, and phone communication, along with interpersonal, customer service, and relationship management abilities

• Highly motivated self-starter capable of thriving in a team setting

• High energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive

• Knowledge of Salesforce

• Proficient in Microsoft Word, Excel, and PowerPoint

• Working knowledge of HTML, CSS, website strategies and concepts, website analytics tools, and Google Analytics

• Strong analytical and data-driven thinking capabilities

• Ability to work independently

• Availability to support business hours from 8:30 AM to 5:30 PM PST

• Must reside in the Continental U.S.; preference for candidates in Mountain or Pacific time zones

🏝️ Benefits

• Up to $15K in annual bonus/commission opportunities

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with company matching

• Paid vacation

• Wellness benefits

• Comprehensive company benefit offerings