Website Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with a portfolio of automotive dealership clients.

• Oversee a comprehensive and/or complex account load.

• Comprehend and communicate user issues, while prioritizing and triaging bugs and concerns.

• Produce monthly customer reports that include KPIs, Google Analytics, SEO, priorities, and expectations.

• Evaluate, prioritize, and present customer feature requests to leadership.

• Convey priorities, timelines, and deadlines while offering guidance to customers.

• Utilize Salesforce to develop product backlogs, track cases, and assess team performance.

• Propel portfolio application growth through upselling, expansion, and upgrades.

• Monitor account progress and outcomes to enhance client retention.

• Collaborate with digital, creative services, and various inter-departmental teams.

• Suggest site performance improvements and enhancement opportunities, including creative services, third-party advisements, and responsive design.

⛳️ Requirements

• Bachelor’s degree in a relevant field or an equivalent combination of education and experience.

• At least 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management.

• Familiarity with dealership operations and the ability to effectively interact with all dealership levels.

• Proficient understanding of digital marketing strategies for websites and advertising, including SEM, display, SEO, Google Ads, and Bing.

• Google certifications in Ads, Analytics, Video, Mobile, or similar areas.

• Excellent written, verbal, phone communication, and interpersonal skills.

• Strong customer service and relationship management capabilities.

• Ability to work autonomously within a team setting.

• High levels of energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive.

• Familiarity with Salesforce.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Basic knowledge of HTML, CSS, website strategy, website concepts, website analytics tools, and Google Analytics.

• Strong analytical skills and data-driven mindset.

• Ability to function independently.

• Must reside in the Continental U.S. and be available to support business hours from 8:30 AM to 5:30 PM PST.

🏝️ Benefits

• Annual bonus/commission opportunities totaling up to $15K.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid vacation.

• Wellness benefits.

• Various company benefit offerings.