Web Chat Sales Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Web Chat Sales team.

• Achieve set sales targets while ensuring work is accurate and complete.

• Deliver exceptional service to all customers.

• Coach and oversee a team of 12–15 travel agent sales consultants, providing daily coaching and feedback on sales performance.

• Review chat sessions to identify performance gaps and offer constructive feedback.

• Organize team meetings.

• Conduct individual coaching sessions.

• Develop performance improvement plans and document outcomes.

• Manage daily payroll evaluations and ensure bi-weekly submissions.

• Track daily attendance and compliance with schedules.

• Collaborate with management and cross-functional teams on departmental projects, training initiatives, and team-building activities.

• Perform additional duties as assigned.

⛳️ Requirements

• 3–5 years of experience in a web chat sales setting.

• Prior supervisory experience in a sales role.

• Strong sales acumen and comprehension of the sales cycle.

• Experience in a call center within the travel industry is preferred.

• Skills in coaching and team-building.

• Excellent verbal and written communication abilities.

• Proven capability to prioritize tasks and excel in a fast-paced, high-growth environment.

• Proficient in PC applications, including Microsoft Office.

• Detail-oriented with outstanding organizational and follow-up skills.

• Flexible availability for an 8-hour shift, covering 4 weekdays and 1 weekend day each week.

• High-speed internet access is required.

• Ability to connect equipment to a modem/router.

• Must be authorized to work in the United States or not require employment visa sponsorship.

🏝️ Benefits

• Highly competitive compensation package.

• Commission range of $43,470 - $55,100 annually, based on team performance metrics.

• Employees may qualify for an annual discretionary bonus.

• 401(k) plan with company matching.

• Comprehensive benefits including medical, dental, vision, life, and disability insurance at a significantly subsidized rate (some plans fully covered by Viking).

• Accrue 15 paid vacation days.

• Sick time accrual as per state regulations.

• 6 paid holidays each year.

• Opportunity for free and/or discounted cruises.

• Highly subsidized gym membership.

• Discounts available for theaters, theme parks, movie tickets, and travel through IATA membership.

• Recognized as a Certified Great Place to Work company.