Warranty Administrator

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Responsible for designated dealers and the tasks associated with completing assigned claims.

• Foster positive communication and interactions with personnel at dealerships, manufacturers, and WPI.

• Keep account specifics and handling requirements updated to ensure that backups for accounts have the necessary knowledge of account requests.

• Accurately document claims throughout all phases of the process, ensuring that claim notes are detailed and precise.

• Respond to communications promptly in line with WPI expectations.

• Demonstrate reliable punctuality, serving as the primary contact for your accounts.

• Utilize internal reporting to reconcile tasks on a weekly and monthly basis.

• Assess issues, identify patterns, and report problems that may impact the efficiency of claim processing for each assigned account, including following proper accounting procedures and informing management of recurring customer inquiries.

• Contribute input towards the development and implementation of any Action Plan or strategy aimed at enhancing warranty processes for customers.

• Communicate any required training or resources necessary to perform responsibilities effectively.

• Self-report any issues identified.

• Review all warranty repair orders for accuracy and adherence to compliance, informing customers of any discrepancies as needed.

• Engage with dealers as necessary, providing assistance with questions or concerns.

• Adhere to WPI Policies and Procedures for all claim management activities.

• Perform additional duties as assigned.

⛳️ Requirements

• Exceptional communication skills and a keen attention to detail.

• Proficient in or capable of learning new computer systems.

• Previous experience in warranty processing is preferred.

• High School Diploma or GED equivalent.

• Strong reasoning and mathematical skills.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Paid Time Off (PTO) and Vacation.

• Company-paid life insurance.