Learning Management Services – LMS Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver advanced Tier II help desk assistance for the NIH Learning Management System (LMS)

• Hold primary responsibility for the deployment of the HHS LMS throughout NIH

• Offer consultation services to end-users and system administrators

• Support the NIH community to enhance their engagement with the LMS

• Provide expert advice, guidance, and technical assessment for online training content within the LMS

• Train and inform Tier 1 Help Desk agents

• Monitor and analyze ticket trends and patterns to identify potential issues

• Conduct system audits to ensure data integrity

• Triage system-related issues and escalate to Tier 3 support when necessary

• Recognize opportunities for system improvements

• Facilitate the migration of historical/external data to the LMS

• Maintain an up-to-date knowledge base and system documentation

• Advocate for the LMS within the NIH community

⛳️ Requirements

• Proven experience with learning management systems utilized as enterprise tools

• Demonstrated experience with significant IT system implementations and supporting end-users

• Background in Help Desk support

• Experience in maintaining user documentation and standard operating procedures (SOPs)

• Familiarity with supporting system interfaces

• Experience in data migration between systems, ensuring quality of migration, including acceptance testing

• Knowledge of SCORM standards and Section 508 compliance

• Experience in delivering system training (e.g., instructor-led, webinar-based, small group demonstrations, or one-on-one consultations)

• Proficiency in using virtual collaboration tools for training, communication, and customer service

• Exceptional verbal and written communication skills

• Strong customer service abilities

🏝️ Benefits

• Must be a US Citizen

• Technical and functional support for the LMS

• Assistance with the system migration project