Journeyman-NOC Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee network infrastructure in real-time to guarantee availability, performance, and operational stability.

• Detect, investigate, and resolve network issues, outages, alerts, and performance declines.

• Utilize network management and monitoring tools to identify problems, evaluate their impact, and facilitate prompt resolution.

• Elevate incidents to the relevant engineering, infrastructure, security, or vendor support teams as necessary.

• Execute routine network maintenance tasks following established protocols.

• Assist in the implementation of authorized network modifications, ensuring accuracy and proper documentation.

• Clearly and accurately document incidents, changes, troubleshooting steps, resolutions, and follow-up actions.

• Maintain detailed operational records to aid in reporting, trend analysis, and issue tracking.

• Communicate effectively with both technical and non-technical stakeholders regarding network events, status, and resolution progress.

• Work collaboratively with IT staff and other operational teams to enhance network performance, availability, and resilience.

• Aid in the development and execution of strategies aimed at network improvement and risk mitigation.

• Adhere to established operational procedures, escalation paths, and change management protocols.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline; equivalent work experience may be accepted in place of a degree.

• Training or hands-on experience in network operations, network monitoring, and network troubleshooting.

• Basic understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms.

• Capability to monitor network environments, interpret alerts, troubleshoot issues, and support swift incident response.

• Strong analytical and problem-solving abilities.

• Capacity to perform effectively under pressure in a fast-paced operational setting.

• Ability to communicate clearly with both technical and non-technical stakeholders.

• Proficient in accurately documenting incidents, changes, troubleshooting actions, and resolutions.

• Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable.

• Familiarity with ITIL practices is preferred.

• Previous experience in a NOC or similar operational environment is preferred.

• Requires an Interim DoD Secret or comparable clearance.

🏝️ Benefits

• Competitive salary, paid twice per month.

• Best-in-class medical coverage.

• 100% of medical premiums covered by True Zero.

• Company-wide new business incentive programs.

• Contribution Incentives (i.e., white papers, blog posts, internal webinars, etc.).

• 3 weeks of PTO starting + 11 Paid Holidays Annually.

• 401k Program with 100% company match on the first 4%.

• Monthly reimbursement of cell phone and home internet costs.

• Paternity/Maternity Leave.

• Investment in training and certifications to expand and enhance your technical skills.