Warehouse Logistics Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the establishment and initiation of new third-party logistics (3PL) warehouses across the United States through the go-live phase and stabilization period.

• Define operational requirements for sites, encompassing layout, racking, security, access control, systems integration, and staffing needs.

• Create onboarding playbooks, standard operating procedures (SOPs), and training materials for 3PL partners and warehouses.

• Validate readiness prior to go-live, ensuring WMS/ERP/TMS connectivity, process walkthroughs, security measures, and audit checks are in place.

• Guarantee punctual and precise processing of inbound and outbound shipments within service level agreements (SLAs).

• Oversee shipments supporting both US and international data center locations in collaboration with carriers, freight forwarders, and customs brokers.

• Establish and uphold SOPs for receiving, shipping, staging, kitting, and material handling operations.

• Supervise packaging, labeling, and handling protocols for sensitive and high-value equipment.

• Manage escalations and exceptions related to shipments and warehouse operations.

• Drive enhancements in workflow, tooling, and automation throughout the 3PL network.

• Maintain accuracy in inventory, reconciliation, chain-of-custody controls, asset tagging, and serial number tracking.

• Support warehouse and inventory controls necessary for financial compliance, including Sarbanes-Oxley requirements.

• Oversee return merchandise authorization (RMA) and warranty processes, ensuring secure handling and proper disposition of data-bearing devices.

• Manage the lifecycle of 3PL partners, including SLAs, KPIs, scorecards, business reviews, and transition planning.

• Collaborate with data center operations, project managers, capacity planning, supply chain, procurement, and finance teams.

• Report on KPIs, assess risks, and identify improvement opportunities for leadership while developing objectives and key results.

• Evaluate and mitigate logistics risks associated with damage, delays, theft, and supplier concentration.

• Ensure compliance with security, safety, chain-of-custody, trade regulations, customs, and export controls.

• Lead root-cause analyses for incidents, implement corrective actions, and ensure audit preparedness.

• Travel frequently to 3PL warehouses and undertake other business-related trips.

⛳️ Requirements

• A minimum of 7 years of experience in global logistics, distribution, or supply chain management, ideally within the IT hardware or data center sectors.

• Proven track record in managing outsourced logistics services and 3PL partnerships.

• Hands-on experience with logistics management systems, including ERP and WMS.

• Familiarity with data center hardware such as servers, GPUs, networking equipment, and optics.

• Demonstrated leadership capabilities, including influencing stakeholders, mentoring, and fostering the development of others.

• Proficient in utilizing both quantitative and qualitative data to identify trends and enhance supply chain performance.

• Experience in driving continuous improvement initiatives, standardization, and the implementation of processes and systems.

• Exceptional communication and stakeholder management skills, encompassing vendor negotiation and performance oversight.

• Capability to operate in a warehouse and data center setting.

• Candidates must be authorized to work in the respective country and provide proof of employment eligibility as a condition for hire.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage fully paid by the company for employees and their families.

• 401(k) plan featuring up to a 4% company match with immediate vesting.

• 20 weeks of paid parental leave for primary caregivers and 12 weeks for secondary caregivers.

• Reimbursement for remote work expenses up to $85 per month for mobile and internet services.

• Company-paid short-term and long-term disability, as well as life insurance coverage.

• Competitive salary and compensation packages.

• Opportunities for career advancement and professional development.

• Flexibility and a sense of ownership in your role.

• A collaborative and innovative organizational culture.

• Chance to contribute to significant AI projects.

• International work environment with talented teams.