VP, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Revenue Operations

• Take ownership of the comprehensive operational framework spanning Sales Ops, Marketing Ops, Customer Ops, Creator Ops, Enablement, and Development & Integrations, guiding the team responsible for delivery

• Manage outcomes related to pipeline mechanics, forecasting, territory design and assignment, lead routing, and deal operations across enterprise, mid-market, and growth segments

• Ensure accountability for renewal and expansion operations throughout the client lifecycle, collaborating closely with Client Services and Creator Success

• Set and sustain the operational rhythm (weekly performance assessments, monthly business reviews, quarterly planning cycles) with diligence and consistency

• Act as the senior operational collaborator for the CRO, CMO, CFO, and cross-functional leadership on market execution

• Lead the revenue enablement strategy, ensuring that sellers and go-to-market teams are equipped with the necessary tools, content, training, and operational support to excel

• Represent revenue operations at the executive level and in board-level operational discussions

• Innovate Operational Practices

• Take responsibility for the technology stack (Salesforce, HubSpot, Clay, ChiliPiper, Nooks, Chorus, and others)

• Assess the effectiveness of current systems, identifying redundancies and necessary changes

• Drive system consolidation, migration, and implementation initiatives that enhance data quality, minimize operational friction, and introduce new capabilities

• Advocate for the reengineering of processes that have outgrown their initial design, from lead-to-opportunity transitions to campaign operations workflows

• Promote the adoption of AI-driven workflows, automations, and agent-assisted processes that enhance team performance and support functions

• Collaborate with the Director of Enterprise Data to ensure operational systems provide clean, structured data for business intelligence and AI infrastructure

• Create and manage a forward-looking operations roadmap aligned with company OKRs and the overarching AI transformation strategy

• Lead the Team

• Supervise and develop three direct reports: a Principal RevOps Manager, a Director of Creator Operations, and a Head of Sales Enablement, each with established teams and expertise

• Define the operational model for revenue operations, including organizational design, hiring strategy, and the evolution of the function as the business grows

• Establish clear priorities across six sub-functions managing concurrent workstreams in a dynamic environment

• Foster a culture of operational excellence, intellectual curiosity, and continuous improvement

• Provide strategic direction while remaining engaged with the work to resolve issues, evaluate decisions, and maintain credibility with your team

⛳️ Requirements

• 10+ years of progressive experience in revenue operations, sales operations, or business operations within a SaaS, marketplace, or technology organization

• 5+ years of experience leading operations functions at a senior manager, director, or VP level, including managing other managers and directors (manager-of-managers scope)

• Previous experience as a VP or the highest-level operations leader at a high-growth technology company, or demonstrable readiness to assume such responsibility

• Extensive knowledge across the complete RevOps spectrum: pipeline management, forecasting, territory design, lead routing, renewal operations, and marketing operations

• Experience in revenue enablement: creating or overseeing the programs, content, and operational support that empower go-to-market teams

• Proven track record of evaluating, implementing, and streamlining technology platforms. You’ve made tough decisions regarding consolidation, migration, or retirement

• Advanced hands-on proficiency with Salesforce; experience with HubSpot, marketing automation, and sales engagement tools

• Demonstrated application of AI tools in operational tasks: tangible examples of developing workflows, automations, or analyses using AI (Claude, ChatGPT, agent frameworks, or equivalent), going beyond theoretical knowledge

• Strong financial acumen. Comfortable with bookings forecasting, ARR/MRR modeling, and unit economics

• Experience operating across various segments (enterprise, mid-market, SMB/growth) and multiple go-to-market strategies

• Executive presence and exceptional stakeholder management skills across C-suite, board, sales, marketing, and services teams

• A proactive approach and comfort with ambiguity in a rapidly growing, fast-changing environment

🏝️ Benefits

• Permanent team members qualify to participate in various benefits plans as part of their overall compensation package.