VP, RCM Client Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for internal leaders and hospital leadership teams concerning RCM performance, payer strategies, collection trends, and operational prospects.

• Convert intricate RCM and payer contracting concepts into actionable insights for executive, clinical, and operational stakeholders.

• Build strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and promote continuous improvement.

• Collaborate with payer contracting teams to deliver insights on payer performance, reimbursement trends, authorization behaviors, denials, and market fluctuations.

• Offer expert advice and strategic recommendations on new business ventures, including proposals, client presentations, service enhancements, and growth initiatives.

• Work together on the formulation and implementation of payer market strategies to optimize reimbursement and minimize friction within the revenue cycle.

• Drive strategic initiatives focused on enhancing efficiency, financial performance, and client satisfaction.

• Assist the organization’s long-term RCM strategy by pinpointing areas for automation, process enhancement, or outsourcing optimization.

• Provide executive-level oversight of revenue cycle performance across designated service lines or client portfolios.

• Track key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational metrics, ensuring action plans are developed and executed where improvements are necessary.

• Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams.

• Lead and mentor a team of RCM associates and analysts, promoting a culture of accountability, professional growth, and excellence in service.

• Set clear goals, performance expectations, and growth trajectories for team members.

• Guarantee the team provides consistent, high-quality communication, reporting, and client support.

⛳️ Requirements

• A bachelor's degree in healthcare administration, Business Administration, or a related field is required.

• A master's degree in business administration, Healthcare Management, or a related discipline is strongly preferred.

• Over 10 years of progressive experience in Revenue Cycle Management, healthcare operations, or payer contracting functions.

• Exceptional skills in developing executive-level documents and creating impactful presentations; capable of producing high-quality materials for senior leadership.

• Advanced proficiency in Excel and presentation tools, with the ability to generate clear, compelling analyses and executive-ready deliverables.

• Competence in interpreting and presenting complex financial and operational data clearly.

• Strong analytical, decision-making, and problem-solving skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Collaborative leadership approach with an emphasis on trust, accountability, and partnership.

• Comprehensive understanding of payer behavior, market dynamics, reimbursement methodologies, and regulatory considerations.

• Documented success in client engagement, stakeholder management, and relationship building at the executive level.

• Experience in contributing to new business development or supporting client growth initiatives is preferred.

• Experience leading teams in a multisite or multiservice line environment.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Health care and dependent care flexible spending account

• 401(k) retirement savings plan with a company match

• Self-managed PTO Plan

• Ten company-paid holidays per year