VP, Product Delivery – Growth, AI

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of product delivery and expansion for the Integrated Care + SNF Reimbursement portfolio.

• Create and implement a comprehensive go-to-market strategy from initial launch to scaling.

• Establish growth hypotheses and determine adoption and revenue objectives in collaboration with Sales and Revenue Operations.

• Foster cross-functional accountability for achieving portfolio targets.

• Spearhead pricing, packaging, and monetization strategies for new and AI-enhanced features.

• Collaborate with Pricing, Finance, and Revenue Operations to develop scalable commercial models.

• Influence portfolio direction and roadmap suggestions in conjunction with inbound Product Management.

• Act as the commercial advocate in portfolio planning and trade-off discussions.

• Cultivate executive relationships across key SNF, payer, practitioner, and acute accounts.

• Direct beta programs and co-development initiatives, representing PointClickCare to customers, industry organizations, and analysts.

• Manage and expand the Outbound Product Management team.

• Recruit, mentor, and nurture talent while establishing operational benchmarks.

• Define and monitor portfolio, customer engagement, and go-to-market KPIs.

• Conduct competitive analysis, customer research, and establish thought leadership.

• Collaborate with legal, compliance, and governance teams to ensure responsible deployment of AI-driven capabilities.

⛳️ Requirements

• A minimum of 12 years of experience in product management, product marketing, or product growth.

• At least 5 years of experience leading teams at the Director level or higher.

• Proven track record of owning go-to-market strategies for a multi-product portfolio, with accountability for adoption and revenue results beyond just launch execution.

• Demonstrated success in developing commercial models for SaaS and AI-enhanced products, including aspects of pricing, packaging, and monetization.

• Strong understanding of ARR, NRR, CAC, LTV, and churn metrics.

• Executive presence with the capability to influence and align senior leaders across Sales, Sales Enablement, Customer Success, Revenue Operations, Solutions, Pricing, and Professional Services.

• Experience in leading leaders, including hiring, developing, and scaling teams through periods of organizational change.

• Excellent data-driven decision-making abilities utilizing both qualitative and quantitative insights.

• Willingness to travel regularly to strategic customer locations and industry events, with occasional trips to PointClickCare offices.

• Preferred: experience in post-acute care, senior care, or payer-provider collaboration frameworks.

• Preferred: background in bringing AI-enabled products to market, including generative AI, large language models, and agentic capabilities.

• Preferred: understanding of interoperability, care transitions, and referral and authorization processes.

🏝️ Benefits

• Benefits commence from Day 1.

• Retirement Plan Matching (RRSP & 401K).

• Flexible Paid Time Off.

• Lifestyle/Wellness Spending Account.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Learning Programs & Resources.

• Employee Recognition.

• Bonus opportunities.

• In-office events and team meetings for remote employees, with travel support provided for required office visits.