VP Operations – Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the enterprise operating model and the operational standards across field operations and specialty service lines.

• Assist with P&Ls, revenue enhancement, margin objectives, expansion strategies, budgeting, forecasting, and annual operational plans.

• Drive operational performance improvements related to workforce planning, capacity modeling, crew design, routing, scheduling, labor productivity, technician utilization, and service economics.

• Develop and implement strategies for service-line growth, training, products, and market expansion.

• Collaborate with Sales, Finance, Operations, Data & Analytics, IT, HR, and Marketing departments.

• Spearhead high-impact cross-functional transformation projects from strategy formulation to sustained implementation.

• Manage business standard work, Lean practices, Daily Management, Leader Standard Work, and operational reviews.

• Create governance structures, reporting systems, KPIs, scorecards, dashboards, ROI metrics, and conduct post-implementation evaluations.

• Foster a culture of continuous improvement and establish standardized best practices across branches, districts, regions, and markets.

• Develop and enforce standard operating procedures (SOPs) and scalable best practices for scheduling, routing, job completion, and service delivery.

• Lead initiatives in shared services, specialization/centralization, cost reduction, and expansion into new markets.

• Maintain approved treatment materials and protocols, establish quality standards and audit mechanisms, and act as the senior technical authority on escalated diagnostics and damage incidents.

• Collaborate with IT on routing, scheduling, forecasting, mobile execution tools, AI-driven workforce optimization, and operational analytics.

• Guide change management processes through rollouts, communications, training, and addressing resistance.

• Ensure compliance with safety, regulatory, pesticide application, quality, customer satisfaction, and retention standards.

• Report directly to the Chief Operating Officer.

⛳️ Requirements

• 10–15+ years of experience in operations, project/program management, consulting, or continuous improvement.

• Proven experience in multi-location or field-based leadership roles.

• Demonstrated success in leading large-scale, cross-functional initiatives from inception to execution.

• Experience in managing or scaling operations or service lines with P&L implications.

• Strong operational and financial understanding.

• Ability to influence senior leadership and drive execution within a decentralized organization.

• Background in field services related to arboriculture, landscaping, seasonal décor, or other distributed field services.

• Relevant certifications are a plus.

• Bachelor’s degree is required.

• Preferred: experience in direct-to-consumer, route-based service businesses.

• Preferred: experience in private equity-backed or high-growth environments.

• Familiarity with Lean, Six Sigma, or similar methodologies is preferred.

• An MBA or advanced degree is preferred.

• Must be willing to travel 50% or more.

🏝️ Benefits

• Annual Bonus

• Equity

• Travel required at 50%+