VP, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and execute partner operations strategies that align with the company's mission, vision, and long-term objectives.

• Guide and mentor partner operations leaders to meet company standards.

• Supervise daily operations and performance metrics of Regional Directors of Operations and clinical programs.

• Assist in program launches, expansions, and transitions, focusing on staffing, processes, technology, and readiness for communication.

• Lead or assist with field crisis and issue management to maintain operational continuity.

• Act as the primary operational executive contact for key hospital and clinical partnerships.

• Collaborate with Business Development and Implementation teams during account transitions and onboarding processes.

• Provide operational input and performance narratives to support contract renewals, expansions, and RFP responses.

• Work together with clinical, finance, revenue cycle, and internal operations teams to enhance workflows and adopt best practices.

• Drive the adoption of internal processes, policies, and technological changes in the field.

• Identify performance deficiencies and spearhead targeted improvement initiatives, action plans, coaching, and change management.

• Establish systems and technologies that promote data-driven decision-making and standardized operations.

• Set, monitor, and analyze operational KPIs, delivering reports and insights to senior leadership and clients.

• Oversee budgets and resource allocation for designated markets.

• Recruit, nurture, retain, coach, and manage the performance of partner operations leaders and staff.

• Ensure adherence to company policies, contracts, and regulatory standards.

• Create field quality-control processes, encompassing audits, site visits, and performance evaluations.

• Recognize and address patient safety, regulatory readiness, and business continuity risks.

⛳️ Requirements

• Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related discipline is required.

• A Master's degree (MHA, MBA, MPH, or related) is preferred.

• Lean Six Sigma or a similar process-improvement certification is preferred.

• A minimum of 7 years of progressive experience in operations leadership is required.

• Significant responsibility for multi-site or partner operations is essential.

• Experience in healthcare is strongly preferred.

• A proven track record of meeting operational, financial, and quality targets in collaboration with hospital or clinical leadership.

• Experience in leading teams, implementing process enhancements, and managing complex projects and organizational change.

• Familiarity with working alongside hospital executives and physician leaders.

• Experience in managing senior-level client relationships.

• Ability to supervise partner operations leaders and assigned staff, including performance management, coaching, and professional development.

• Strong strategic and operational leadership skills.

• High emotional intelligence and adept relationship-management capabilities.

• Ability to influence senior leaders, physicians, and cross-functional partners within matrixed organizations.

• Excellent analytical and problem-solving abilities, including proficiency with data, dashboards, and financial reports.

• Exceptional written, verbal, and presentation skills.

• Knowledge of healthcare operations, hospital workflows, quality, patient experience, and regulatory considerations.

• Proficient in Microsoft Office and collaboration tools such as Excel, PowerPoint, and Teams.

• Comfortable using operational and analytics platforms.

• Willingness and ability to travel, potentially up to 75%.

🏝️ Benefits

• Remote work arrangement.

• Equal opportunity employer.

• Drug-free workplace.

• ADA compliance as applicable.