VP, Mortgage Operations Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for the strategic redesign and enhancement of the comprehensive mortgage operational workflow throughout the organization.

• Aims to boost the efficiency, scalability, and effectiveness of the mortgage lifecycle by utilizing emerging technologies, artificial intelligence, automation, and innovative processes.

• Collaborates with operational, technology, product, and data teams to enhance efficiencies across operational components and establish a more scalable, data-driven operational model.

• Directs initiatives that incorporate AI-driven tools, workflow automation, and advanced analytics into the mortgage lifecycle to enhance cycle times, productivity, borrower satisfaction, and operational quality.

• Discovers operational inefficiencies, process fragmentation, and technology gaps within the mortgage lifecycle and formulates scalable solutions to elevate performance and cycle times.

• Designs and executes AI-integrated operational workflows, including intelligent document processing and automated decision support.

• Works alongside operational leaders to redesign handoffs, workflows, and responsibilities across functional areas to enhance alignment, accountability, and throughput.

• Assesses and implements cutting-edge technologies such as automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations.

• Collaborates with technology and product teams to deploy digital mortgage capabilities, encompassing automated verification tools and digital document workflows.

• Develops a cohesive workflow architecture that enhances coordination and handoffs between sales, processing, underwriting, and closing teams.

• Establishes operational dashboards and analytics to track cycle times, pull-through rates, productivity, and quality metrics.

• Leads cross-functional transformation projects that boost productivity, mitigate operational risks, and enhance borrower experiences.

• Offers strategic insights to executive leadership regarding emerging mortgage technologies and opportunities for operational transformation.

• Oversees change management initiatives that facilitate the adoption of redesigned workflows and new technologies.

• Performs additional duties as assigned.

⛳️ Requirements

• At least 12 years of experience in mortgage operations, mortgage technology, operational transformation, or related financial services positions.

• Extensive knowledge of the mortgage lifecycle, encompassing sales, processing, underwriting, closing, and post-closing functions.

• Proven experience in leading operational transformation initiatives or process reengineering programs.

• Familiarity with automation technologies such as RPA, workflow automation platforms, or intelligent process automation.

• Experience with AI-enabled mortgage technologies, including automated document recognition, data extraction, and decision support tools.

• Strong analytical and systems-thinking skills with the capability to redesign complex operational processes.

• Proficient in analyzing intricate operational systems and designing scalable solutions that enhance efficiency and quality.

• Ability to influence cross-functional leaders and drive organizational change across various operational teams.

• Excellent communication, stakeholder management, and executive presentation abilities.

• Bachelor's Degree in Business Administration, Operations Management, Information Systems, or a related field.

• Master of Business Administration (MBA) is preferred.

🏝️ Benefits

• Health, dental, vision, and life insurance.

• Paid time-off benefits.

• Flexible spending account.

• 401(k) with employer match.

• Employee Stock Purchase Plan (ESPP).