Operations Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Schedule appointments for customers and dispatch technicians based on their location, availability, and the type of job.

• Oversee daily schedules for technicians and make real-time adjustments as jobs are completed, delayed, or newly assigned.

• Collaborate with field technicians throughout the day to ensure timely job execution and keep customers informed.

• Handle incoming customer calls and provide backup support during peak call volume times.

• Interact professionally and warmly with customers from the initial contact until the job is completed.

• Address customer issues, complaints, and follow-up requests with a solutions-oriented mindset.

• Prepare estimates and quotes based on job specifications and pricing guidelines.

• Follow up on open sales opportunities and convert inquiries into scheduled appointments.

• Assist the owner in finalizing jobs and maintaining a strong conversion rate on incoming leads.

• Generate invoices and ensure customer payments are processed accurately and punctually.

• Keep financial records organized and flag any discrepancies or outstanding balances.

• Maintain accurate and updated customer records in Jobber or a comparable CRM.

• Organize job notes, schedules, and customer history for easy accessibility.

• Support general administrative and operational tasks as the business expands.

⛳️ Requirements

• Exceptional spoken and written English communication abilities, with a warm, professional, and confident phone demeanor.

• Experience in dispatching, scheduling, or operations management within a service-oriented business.

• Preferred background in the home services industry, particularly in garage doors, HVAC, plumbing, electrical, or similar fields.

• Proficient in using CRM platforms; familiarity with Jobber is a significant advantage.

• Strong organizational capabilities with the ability to manage multiple priorities and adapt to real-time schedule changes.

• Comfortable engaging with customers, addressing objections, and following up on sales leads.

• Proactive, reliable, and self-motivated, with the ability to manage operations independently without constant supervision.

• Authentic interpersonal skills, enabling quick trust-building with both customers and field technicians.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays per company guidelines.

• 100% remote setup, allowing you to work from wherever you are most productive.