VP, Delivery & Customer Success

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of the complete delivery process across all Dura Digital studios.

• Develop and implement delivery strategies, standards, and governance for AI, data, design, engineering, and product initiatives.

• Enhance excellence in scope management, quality assurance, timelines, financial performance, and client outcomes.

• Act as the senior escalation contact for critical client relationships.

• Elevate customer satisfaction and assist clients in navigating AI-driven transformations.

• Facilitate reviews, retrospectives, and feedback loops to build customer trust and strengthen relationships.

• Manage project profitability, margin objectives, utilization, forecasting, and resource allocation.

• Collaborate with Finance and Operations to sustain the delivery pipeline and optimize team deployment.

• Enforce financial governance and risk management protocols.

• Guide and mentor delivery leaders across global studios.

• Enhance delivery capabilities, tools, and methodologies.

• Promote a collaborative, high-performance culture.

• Collaborate with Sales, Client Success, Marketing, Product, and studio leadership teams.

• Assist in pre-sales activities and project scoping.

• Convert lessons learned into effective delivery frameworks, processes, and reusable assets.

⛳️ Requirements

• Over 10 years of experience in delivering intricate digital transformation, AI, data, engineering, or enterprise technology solutions.

• At least 5 years in a senior leadership position managing multi-disciplinary delivery organizations.

• Solid understanding of Agile, DevOps, AI/ML lifecycle, and product delivery frameworks.

• Demonstrated capability to oversee profitability, budgets, forecasts, and utilization across a portfolio of projects.

• Outstanding communication, stakeholder management, negotiation, and conflict resolution skills.

• Experience in leading remote, dual-shore, or global delivery teams.

• Genuine alignment with Dura Digital’s mission and values.

🏝️ Benefits

• Remote-first, collaborative international culture.

• Competitive compensation package.

• Supportive leadership environment.

• Significant opportunities for impact and career advancement.

• Opportunities for career growth.