VP, Customer Onboarding – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead Bidgely's global consulting team consisting of over 40 professionals.

• Manage the entire services lifecycle from contracting and onboarding to implementation, launch, and ongoing professional services.

• Report directly to the Chief Operating Officer and participate as a member of the senior leadership team.

• Inspire, develop, and lead teams across delivery, program management, solution architecture, and consulting.

• Establish a client-focused culture and create scalable organizational structures, roles, and career development paths.

• Attract, recruit, and retain top talent while nurturing the next generation of service leaders.

• Set organizational goals, performance standards, and development initiatives.

• Define the vision and multi-year strategy for the services organization.

• Scale and productize delivery through packaged implementation solutions, reusable assets, and AI-enabled tools.

• Oversee implementation methodology, delivery playbooks, quality standards, and governance frameworks.

• Collaborate with Product, Engineering, DevOps, Data Science, and Data Engineering for coordinated launches.

• Establish and monitor KPIs such as time-to-value, delivery quality, customer satisfaction, utilization, and margin.

• Advocate for AI and automation within service delivery.

• Manage the services P&L, including contracting, revenue forecasting, gross margin, utilization, and cost management.

• Lead resource and capacity planning.

• Collaborate with Sales and Finance on project scoping, pricing, statements of work, and change orders.

• Develop packaged service offerings and pricing strategies.

• Report on services performance, forecasts, and investment priorities to the COO and executive leadership.

• Act as the executive sponsor for strategic utility partnerships.

• Serve as the primary point of accountability for strategic engagements.

• Oversee ongoing professional services for existing customers, including new modules, program expansions, and optimizations.

• Collaborate with Sales and Customer Success on service-led expansion opportunities.

• Represent the services organization in executive business reviews, strategic pursuits, and industry events.

• Convert delivery insights into Product and R&D roadmap priorities and implementation tools.

• Work collaboratively across Sales, Customer Success, Support, Product, and Engineering to ensure a seamless customer experience.

• Contribute to the overall company strategy as a senior leadership team member.

• Willingness to travel up to 25%.

⛳️ Requirements

• Over 15 years of progressive experience in professional services, consulting, or enterprise software delivery.

• Extensive experience leading multi-level organizations of managers and senior leaders.

• Background with a leading global systems integrator or management consulting firm.

• Proven history of transforming and scaling a professional services or implementation organization in an enterprise software context.

• Demonstrated management of a services P&L, including revenue forecasting, margin analysis, utilization, and resource planning.

• In-depth knowledge of enterprise software implementation methodologies, delivery governance, and quality frameworks.

• Strong executive presence with a proven ability to build trusted relationships with C-level clients and internal stakeholders.

• Experience collaborating with Product and Engineering to influence roadmap and implementation tools based on customer feedback.

• Excellent communication and leadership abilities.

• Bachelor's degree in business, engineering, computer science, or a related discipline.

• Preferred experience in the utility sector, either at a utility software company or a consulting firm serving utilities.

• Experience working with clients across various geographies is preferred.

• Familiarity with applying AI and automation to enhance service delivery is preferred.

• An MBA or equivalent advanced degree is preferred.

• Must have authorization to work in the United States without sponsorship.

🏝️ Benefits

• Medical, Dental, and Vision insurance from day one.

• HSA, FSA, and DCFSA plans available.

• Participation in a 401(k) plan.

• Flexible paid time off policy.

• Annual wellness stipend provided.

• Annual professional development stipend available.

• Paid parental leave offered.

• Access to mental health and wellness resources for you and your family.

• Preferred pricing on entertainment, technology, and insurance products.

• Opportunities for mentorship from experienced industry leaders.

• Remote-friendly scheduling that accommodates how you work best.

• Paid time off to volunteer for causes that matter to you.

• Growth potential within a rapidly scaling company.

• Collaborative work environment.

• Hands-on exposure to AI, machine learning, and data platforms.

• Discretionary annual bonus opportunities.

• Equity options available.