VP, Clinical Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Provide direct leadership and oversight to AVP-level clinical leaders

• Ensure accountability, manage performance, and foster cross-functional alignment

• Develop and uphold enterprise-wide clinical strategies, policies, and procedures

• Allocate and oversee clinical caseloads across various clinical teams

• Ensure ongoing adherence to all established policies, protocols, and regulatory requirements

• Initiate and lead quality improvement initiatives

• Oversee processes related to grievance and complaint management

• Propel integration of clinical programs

• Support expansion and development of the provider network

• Provide crisis counseling support when appropriate

• Create and routinely present executive-level reports on clinical operations

• Offer quality assurance oversight for client clinical reporting

• Support initiatives aimed at organizational growth

• Deliver clinical leadership through cross-functional collaboration

• Willingness to travel to the San Francisco Bay Area approximately 15% of the time

⛳️ Requirements

• A minimum of 7 years of progressive clinical leadership experience

• Over 10 years of experience in healthcare operations, managed care, or business management

• Significant experience in overseeing behavioral health and/or Employee Assistance Programs (EAP)

• Experience in managing small to mid-sized clinical teams, including direct reports at the leadership level

• Demonstrated expertise in utilization management, case management, and clinical program oversight

• Proven history of driving quality improvement, patient safety initiatives, and operational excellence

• Strong technical skills with experience in relevant software and platforms

• Proficient with various software applications, including Microsoft Suite, Salesforce, and project management tools

• Familiarity with regulatory and accreditation standards such as URAC, NCQA, CMS, DMHC, and Knox Keene (preferred)

• CEAP or SAP certification is preferred

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development