Voice Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the development of the call experience roadmap, focusing on voice quality, latency budgets, interruption/turn-taking, prompt composability, and evaluations.

• Manage the voice workflow portfolio (POD, T&T, Carrier Selection) and prioritize new initiatives based on customer and FDE feedback.

• Collaborate with infrastructure partners (Twilio, ElevenLabs) and internal engineering teams to enhance reliability, sub-accounts, and telephony foundations.

• Establish criteria for excellent call performance—encompassing call evaluations, in-call transcripts, and portal metrics—and utilize this data to inform the roadmap.

• Engage deeply with the product: listen to live calls and recordings, accompany FDEs, and identify failure modes proactively. Leverage this understanding to shape the product vision.

• Compose comprehensive product requirements, narratives, and technical specifications.

• Lead the creation and deployment of AI-driven agents tailored for the logistics sector by closely collaborating with engineering, product design, and data science teams.

• Define the transition from ad-hoc voice agent development to a systematic approach, which may involve enhancing authoring tools, creating reusable components, or developing self-service flows—determining the optimal structure in conjunction with engineering.

⛳️ Requirements

• Possess 6+ years of experience in product management or a related field, with prior experience in voice products being a significant advantage.

• Demonstrate a hands-on builder mentality—comfortable creating prototypes, conducting prompt/evaluation loops, and writing scripts for analyzing call data.

• Hold a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related discipline.

• Exhibit proven experience in a technical setting, collaborating with cross-functional teams to shape product vision, define requirements, and guide the team through critical milestones.

• Display strong leadership, organizational, and execution skills, complemented by effective communication abilities.

• Possess a relentless curiosity, unwavering passion, and a sense of ownership to tackle challenging real-world issues.

🏝️ Benefits

• Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.

• Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.

• We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act).

• Our hiring process employs AI-powered tools to assist in screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make the final decisions regarding candidate progression in the process.