Program Manager II

This is a fully remote position, open to applicants in California, +18 more states.

📋 Description

• Participate in initiatives that encompass various systems, including:

• Developing project plans and documentation while supporting cross-functional workstreams to achieve key business objectives.

• Identifying risks, tracking dependencies, recognizing issues, and managing changes in projects and programs.

• Leveraging AI tools, particularly Claude and Gemini, with a solid understanding of their application in program management workflows, including synthesis, documentation, intake triage, stakeholder communication, and scalable process design.

• AI-Driven Process Design & Scale: possessing the capability to design and scale programs utilizing AI tools to minimize manual tasks, enhance consistency, and expedite execution.

• Assist in recognizing and escalating issues across systems with distributed ownership.

• Foster cross-functional program accountability for Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly assigned, prioritized, and acted upon according to business outcomes.

• Support the automation of development for:

• Knowledge management resources.

• Issue tracking and escalation workflows.

• Documentation and process standardization.

• Monitor program health, risks, and dependencies.

• Ensure stakeholders receive clear updates and visibility into progress.

• Proactively identify blockers and facilitate resolutions.

• Take ownership of the design and ongoing enhancement of processes and programs to align with commercial objectives.

• Ensure alignment with cross-functional team OKRs, roadmaps, and priorities.

• Assist in the planning and execution of go-to-market strategies for product launches and partnerships.

• Track launch readiness, dependencies, and key milestones.

• Collaborate with Brand Partnerships and Enablement teams to support market execution.

• Create automation workflows that enhance visibility across teams.

• Help identify gaps in processes, ownership, and alignment.

• Contribute to the development of frameworks, trackers, and operational rhythms.

• Support prioritization and coordination across multiple workstreams.

• Aid in the creation of repeatable processes, templates, and tools.

• Help streamline workflows and decrease manual effort.

• Contribute to enhancing team collaboration and execution.

• Ability to work collaboratively across multiple teams and manage multiple tasks with urgency.

• Identify and assemble cross-functional teams necessary for the successful launch of projects and programs.

• Collaborate with cross-functional stakeholders to grasp key pain points and opportunities when involved in a project or program.

• Support the end-to-end execution of high-impact initiatives across Commercial teams, Eversight, and Brand Partnerships.

• Convert business objectives into clear timelines, deliverables, and execution strategies.

• Coordinate among cross-functional stakeholders to ensure alignment and progress.

⛳️ Requirements

• 5–7+ years of experience in program management, operations, consulting, or related fields.

• Demonstrate fluency in AI using LLMs and/or automation platforms to enhance workflows and boost program efficiency.

• Experience in supporting cross-functional initiatives.

• Exceptional written and verbal communication skills, with a track record of keeping stakeholders informed and aligned.

• Ability to juggle multiple priorities in a fast-paced environment.

• Capacity to convert complex technical and operational challenges into clear, actionable recommendations for a diverse range of stakeholders.

• Strong decision-framing abilities, including the skill to highlight trade-offs and guide teams towards consensus.

• Proven capability to build relationships, manage conflicts, and influence cross-functional partners without direct authority.

• History of enhancing processes, solving problems, and establishing scalable systems that reduce friction.

• Solid program and project management toolkit, with the ability to apply best practices based on program requirements.

• Critical thinking skills, enabling the identification of risks, dependencies, and opportunities across programs.

• Ability to manage competing priorities, communicate trade-offs, and concentrate on the most impactful work.

• Strong business acumen with the ability to link program execution to revenue, customer results, and business objectives.

• Experience leading through change and facilitating team adaptation to new processes, tools, and working methods.

🏝️ Benefits

• Instacart offers highly competitive compensation and benefits tailored to each location where our employees are based.

• Offers may vary based on several factors, including candidate experience and the skills required for the position.

• Furthermore, this role is eligible for a new hire equity grant as well as annual refresh grants.