Voice Operations Specialist

📋 Description

• Accurately prepare and submit a large volume of porting orders and Direct Inward Dialing (DID) requests to carriers.

• Utilize carrier portals and internal systems to oversee porting requests and maintain data accuracy.

• Examine and confirm documentation, including Letters of Authorisation and invoices, to ensure adherence to carrier standards.

• Take responsibility for the complete porting process and proactively address any issues that arise.

• Deliver timely status updates and professionally respond to partner inquiries efficiently.

• Recognize and escalate persistent issues with carriers to facilitate quick resolutions.

• Collaborate with cross-functional teams to address complex customer cases.

• Keep documentation related to porting processes and best practices up to date.

⛳️ Requirements

• At least 1 year of experience in customer support or care, ideally within the telecommunications sector.

• Familiarity with Salesforce CRM or similar platforms.

• Strong communication and interpersonal skills.

• Exceptional attention to detail and effective problem-solving capabilities.

• Ability to prioritize tasks and thrive in a fast-paced environment.

• Capacity to work independently as well as collaboratively within a team.

• Proficient in English, both written and spoken.

🏝️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

• Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

• Career Growth & Development – Access to programs and events to keep you at the top of your game.

• Well-being Support – We offer access to psychology sessions to support your mental and emotional health.