Supervisor, Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the daily operations of a team of travel consultants

• Manage key performance indicators (KPI), workload distribution, provide support, and coaching

• Serve as the primary contact for team members

• Actively mentor and develop the team to achieve and surpass all performance objectives

• Lead a team of travel consultants

• Work with performance data to enhance the team's efficiency

• Create learning programs to address both short- and long-term competency gaps

• Supply clients with essential industry information, including low fares, exchange fees, and penalties

• Keep updated on relevant regulations (DOT, TSA, passports, visas, etc.)

• Daily monitor global distribution systems (GDS) queues to ensure quality control

⛳️ Requirements

• In-depth experience in the corporate travel management sector

• Relevant supervisory experience

• Advanced proficiency in GDS Sabre

• Strong critical thinking and problem-solving abilities

• Proficient in Microsoft Office applications

• Exceptional verbal and written communication skills in English

🏝️ Benefits

• Flexible working hours with options for remote work or telecommuting

• Opportunities for professional development and career advancement

• Generous vacation days to ensure you can relax and rejuvenate

• A compensation package that feels equitable, including tools for mental, physical, and financial well-being

• Perks and discounts within the travel industry

• An inclusive workplace where diversity is celebrated