Operational Excellence Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Drive ongoing improvements and skill development within the operations team.

• Elevate service delivery quality through training initiatives and the establishment of best practices.

• Serve as a floating PFM during transitions across the APAC region.

• Supervise Work Order management and perform operational diagnostics.

• Create and implement Standard Operating Procedures.

• Lead efforts for process optimization and enhancement of tools.

• Monitor operational KPIs and provide reports on outcomes.

• Manage operational expenditures and identify opportunities for cost savings.

• Design and execute focused training programs while maintaining a skills matrix.

⛳️ Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related area.

• Over 5 years of experience in Facilities Management, Operations, or Continuous Improvement positions.

• Solid understanding of FM operational workflows.

• Exceptional presentation, public speaking, and coaching abilities.

• Skilled in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI).

• Expertise in change management.

• Experience with multi-site operations or floating resource models is highly advantageous.

• Required IT Skills: Proficiency in Microsoft Office and familiarity with relevant software.

• Proficient in English; knowledge of local languages is an asset.

🏝️ Benefits

• Opportunities for continuous learning and professional development.

• Chances to innovate alongside leading businesses.

• Long-lasting professional relationships.