Voice AI Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of and enhance a production Voice AI / LLM application for a US insurance company.

• Create agentic workflows leveraging prompts, tool invocation, structured outputs, and RAG.

• Engage directly with Amazon Connect, Lex V2, and Bedrock.

• Develop LLM evaluation suites and establish automated quality checkpoints.

• Enhance voice latency, dependability, and overall production efficiency.

• Implement safeguards for PII/PHI and oversee quality and cost monitoring.

• Transition scripted flows to agentic dialogues while ensuring secure, regulated production deployments.

⛳️ Requirements

• Experience with production LLM applications.

• Proficiency in Prompt Engineering, Tool Invocation, RAG, and Structured Outputs.

• Familiarity with Amazon Connect and Amazon Lex V2.

• Knowledge of Amazon Bedrock or comparable managed LLM platforms.

• Understanding of LLM evaluation frameworks.

• Strong competency in Python.

• Experience with AWS services such as Lambda, IAM, DynamoDB, S3, CloudWatch, and KMS.

• Background in regulated sectors like insurance, healthcare, or financial services.

🏝️ Benefits

• Engage in challenging, large-scale engineering and data challenges.

• Collaborate closely with skilled engineering, product, and technology leaders.

• Gain the opportunity to take ownership of architecture and make key technical decisions.

• Enjoy a remote-first, collaborative work culture.

• Benefit from strong opportunities for learning, leadership, and career advancement.