Voice Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Answer crisis calls through the Hope’s Voice Hotline, including after-hours and on-call shifts, as assigned.

• Offer crisis intervention for survivors of intimate partner violence, sexual assault, and related offenses.

• Perform danger and lethality assessments, creating and documenting personalized safety plans.

• Clarify survivors’ rights and available remedies while facilitating referrals to legal counsel.

• Aid survivors with protective orders, navigate court processes, and access Victim Assistance programs.

• Provide thorough case management, including needs assessments, goal setting, and follow-up support.

• Coordinate referrals for housing, healthcare, childcare, education, employment, financial services, and specialized support.

• Establish and nurture professional relationships with law enforcement, prosecutors, healthcare providers, courts, financial institutions, and social service organizations.

• Represent Hope’s Voice and CFS, Corp. in community engagements and promote available services.

• Engage in outreach initiatives and community events.

• Maintain case notes, collect data, prepare incident reports, and fulfill statistical reporting required by ICJI, ICADV, and other funding or regulatory bodies.

• Complete necessary data entry while ensuring confidentiality.

• Stay informed about trauma-informed care, dynamics of IPV/sexual assault, and evidence-based prevention strategies.

• Attend required certifications, training sessions, staff meetings, and professional development activities.

⛳️ Requirements

• A Bachelor’s degree in social work, psychology, criminal justice, or a related human services field is preferred; a combination of education and experience may be considered.

• At least five (5) years of experience in social services is required.

• Direct experience in domestic violence or sexual assault services is preferred.

• Understanding of IPV and sexual assault dynamics, trauma-informed approaches, and survivor-centered service provision.

• Must successfully complete all pre-employment screening requirements of CFS, Corp. and comply with relevant state regulations.

• No felony convictions or pending felony/misdemeanor charges that could pose a risk to survivors or impact service integrity.

• Maintain necessary certifications.

• Participate in mandatory training, staff meetings, and professional development opportunities.

• Capability to provide services without discrimination based on gender, race, ethnicity, religion, national origin, sexual orientation, or lifestyle.

• Ability to uphold strict confidentiality as per applicable laws and organizational policies.

• Compliance with VAWA, HIPAA, 42 CFR Part 2 where applicable, Joint Commission standards, and organizational policies.

🏝️ Benefits

• On-call rotation compensation details are not specified.

• Opportunities for professional development and required training.

• Equal employment opportunities and protections against discrimination.