
VMS Operations Technology Specialist
Posted 2 hours ago

Posted 2 hours ago
• Act as the configuration lead on multiple projects, focusing on the development and execution of technology and business solutions.
• Deliver tier 2 support to clients of the MSP and program office teams.
• Leverage various Vendor Management Systems (VMS) including SAP Fieldglass, Beeline, VNDLY, Coupa, among others.
• Gather, assess, and input data through flat files into the VMS; audit the output data and rectify errors as necessary.
• Assess operational processes and procedures to identify improvement opportunities.
• Provide assistance with additional dynamic tasks as directed by the US VMS Operations Manager.
• Contribute to MSP quality initiatives by overseeing all Program Change Requests (PCRs) in accordance with established MSP procedures and service level agreements (SLAs).
• Propose, recommend, and implement solutions through appropriate channels.
• Confirm the successful implementation of the proposed solutions.
• At least 2 years of experience in Customer Service.
• Experience in staffing, MSP, and/or contingent workforce environments.
• Familiarity with Vendor Management Systems.
• Intermediate proficiency in the MS Office Suite, particularly Word and Excel, or a strong desire and commitment to reach that level of skill (or higher).
• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Comprehensive health and wellness benefits.
• Flexible work arrangements and a supportive work environment.
Bridge to Enter Advanced Mathematics (BEAM)
General Dynamics Information Technology
BlueCat
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