Corporate Operations Manager – Offshore Operations

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Conduct assessments for the work designated for offshore transition.

• Assist in developing solutions for transition design and ensuring service readiness.

• Oversee implementation efforts and coordinate transitions.

• Offer expert support during setup, go-live phases, and stabilization periods.

• Track business-as-usual (BAU) performance, service quality, and adherence to processes.

• Develop and sustain standard operating procedures (SOPs), job aids, and knowledge articles.

• Facilitate training and knowledge transfer for offshore teams.

• Assist with system upgrades and modifications to processes.

• Promote standardization, efficiency, and ongoing improvements.

• Manage communication with stakeholders regarding assigned processes.

⛳️ Requirements

• Bachelor's degree or equivalent education, training, and relevant work experience.

• Minimum of seven years of experience in the insurance sector.

• Proven leadership experience.

• Exceptional written and verbal communication skills, along with facilitation abilities.

• Demonstrated capacity to act with promptness, urgency, and professionalism in all matters while effectively prioritizing tasks and achieving goals.

• Strong aptitude for providing strategic input and influencing individuals at all levels within the organization.

• Familiarity with insurance-specific systems and applications (additional qualifications are advantageous).

🏝️ Benefits

• Generous time off, including personal and volunteering days.

• Tuition reimbursement and opportunities for professional development.

• Flexible hybrid work arrangements.

• Programs for matching charitable contributions.

• Opportunities for stock purchase.