Virtual Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist field teams in implementing approved commercial strategies and campaign initiatives.

• Connect with healthcare professionals through phone and virtual platforms to enhance product access pathways and specialty pharmacy distribution processes.

• Support transition initiatives from retail to specialty pharmacy partners.

• Act as a consistent virtual presence that fosters rapport and strengthens relationships.

• Utilize customer networks, digital tools, and CRM platforms effectively.

• Precisely document interactions, insights, and follow-up actions.

• Maintain productivity metrics in alignment with program objectives.

• Exhibit comprehensive knowledge of the migraine product portfolio.

• Collaborate closely with Virtual Sales Managers and Field counterparts.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Minimum of 2 years in pharmaceutical or B2B sales experience.

• Prior experience in virtual/contact center sales is essential.

• Strong technical acumen is required.

• Demonstrated strong work ethic and capability to build rapport quickly.

• Positive attitude and adaptability are necessary.

• Willingness to seek and embrace feedback for professional development.

🏝️ Benefits

• Competitive compensation that acknowledges your experience, expertise, and contributions.

• Comprehensive benefits package including medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company match.

• Disability and life insurance options.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards to celebrate achievements.

• Opportunities for continuous growth through learning, leadership development, and career advancement support.

• A collaborative culture that values your ideas.