Virtual Medical Assistant, VMA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing phone communications, check voicemail messages, and accurately prioritize communications.

• Oversee the clinic's calendar, arrange new and recurring patient appointments, and coordinate specialized surgical scheduling.

• Perform comprehensive insurance coverage verification, handle prior authorizations, and securely collect payments from patients.

• Organize, filter, and respond to emails from patients and healthcare providers while managing inbound and outbound fax communications.

• Provide timely, proactive, real-time updates to the in-clinic team regarding any immediate scheduling adjustments.

⛳️ Requirements

• At least 1 year of professional experience supporting a medical clinic based in the United States.

• Outstanding verbal and written communication skills in English.

• High degree of proactivity, transparency, and a strong sense of accountability.

• Must successfully complete a company-sponsored HIPAA compliance certification before the first day of work.

• A dedicated, quiet, and secure home office environment free from distractions.

• Updated computer systems capable of efficiently running remote desktop protocols without lag or latency.

• Dual monitors are required for effective multitasking.

• A noise-canceling headset is preferred to minimize background noise.

• High-speed internet with a reliable backup solution is preferred to prevent downtime.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and continuing education.

• Flexible work schedule to promote work-life balance.