Virtual Medical Assistant – Ophthalmology Front Desk, Insurance Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally respond to incoming patient calls and promptly return missed calls or voicemails.

• Collect accurate patient information and assess the appropriate subsequent action.

• Appropriately escalate urgent or clinical issues while maintaining a confident and courteous phone demeanor.

• Create task lists in Practice Plus / Nextech for refill requests, patient inquiries, and administrative follow-ups.

• Accurately route messages to the physician, technician, or relevant team member.

• Monitor outstanding requests to ensure no patient concern is overlooked or unresolved.

• Assist both new and established patients with appointment requests utilizing the clinic's approved procedures.

• Complete necessary triage steps prior to scheduling patients requiring physician review.

• Schedule or reschedule appointments precisely according to approved guidelines and urgency protocols.

• Dispatch appointment reminder texts using the clinic's authorized scripts via Reach UC.

• Manage scheduling-related communications in a professional and clear manner.

• Clearly communicate with the clinic team via Microsoft Teams regarding breaks, updates, and pending tasks.

• Submit a daily end-of-day report summarizing completed tasks, unresolved issues, and escalations.

⛳️ Requirements

• A minimum of 1 year of U.S. healthcare administrative experience in a patient-facing capacity.

• Experience in managing patient phone calls, scheduling appointments, and following up on voicemails.

• Familiarity with verifying insurance benefits, copays, deductibles, or patient responsibilities.

• Excellent spoken and written English communication skills.

• A professional, warm, and confident phone presence.

• Strong attention to detail when documenting patient information and requests.

• Ability to adhere to protocols diligently and escalate concerns as necessary.

• Demonstrated reliability, accountability, and follow-through.

• Capacity to work independently in a small clinic setting.

• Availability to work the required Eastern Time schedule.

• A reliable internet connection, functional computer, clear headset or microphone, and suitable backup resources.

🏝️ Benefits

• Opportunity to work in a supportive clinic environment.

• Professional development and training opportunities.

• Competitive compensation and benefits package.