Virtual Medical Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage both inbound and outbound phone communications, check voicemail messages, and accurately prioritize incoming messages.

• Oversee the clinic's calendar, arrange new and recurring patient appointments, coordinate specialized surgical scheduling, and handle medical referrals received via fax from other physician offices.

• Perform comprehensive insurance coverage verification, process prior authorizations for medications and medical procedures, and securely collect payments from patients.

• Organize, filter, and respond to emails from patients and providers while managing both inbound and outbound faxes.

• Deliver timely, proactive, and real-time updates to the in-clinic team regarding any immediate scheduling adjustments (e.g., notifying them if a patient is delayed or needs to reschedule).

⛳️ Requirements

• A minimum of 1 year of professional experience in a US-based medical clinic.

• Outstanding verbal and written communication skills in English.

• Ability to speak clearly, confidently, and loudly enough to effectively communicate with an elderly patient demographic.

• High degree of proactivity, transparency, and a strong sense of accountability, with a demonstrated ability to work independently with minimal supervision.

• Must successfully complete a company-sponsored HIPAA compliance certification before the first day of work.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment focused on patient care.