Virtual Medical, Administrative Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to healthcare providers and care teams in coordinating and following up with patients for virtual care.

• Evaluate patient documentation, medical records, referrals, and intake information.

• Assist in technology support and onboarding patients for virtual appointments.

• Oversee patient communications and escalate clinical concerns as necessary.

• Ensure accurate documentation is maintained in the Electronic Medical Record (EMR).

• Collaborate effectively with providers, nurses, behavioral health clinicians, and operational teams.

• Manage registration queues to ensure prompt patient registration and account setup.

• Handle insurance-related Document Action Requests (DAR) queues.

• Record insurance eligibility and payer details.

• Rectify coverage errors and resolve issues related to insurance.

• Maintain provider schedules using Epic.

• Assess provider time-off requests and make necessary schedule adjustments.

• Serve patients through phone, video, and electronic communication channels.

• Respond to patient inquiries and connect them with the appropriate Ovatient resources.

⛳️ Requirements

• Completion of an accredited medical assistant or nursing assistant program, or possess a compact license as an LPN.

• Possession of a current national medical assisting certification from recognized organizations such as AAMA or NHA.

• At least 5 years of clinical experience in primary care or urgent care settings.

• Intermediate to advanced computer proficiency and the ability to navigate various systems seamlessly.

• Strong expertise in telemedicine and virtual care technologies.

• Excellent communication, interpersonal, and problem-solving abilities.

• Proficient telephonic and virtual communication skills complemented by outstanding customer service capabilities.

• Dedication to patient care, ensuring quality and clinical excellence.

• Capacity to work independently in a fast-paced and dynamic environment.

• Willingness to work flexible shifts, including weekends and holidays as needed.

• A minimum of 2 years of experience utilizing Epic.

• Experience in patient registration, insurance verification, scheduling, and coverage management.

• Exceptional attention to detail.

• Access to a high-speed, reliable broadband internet connection.

• A dedicated, private workspace that is free from interruptions and compliant with HIPAA privacy standards.

🏝️ Benefits

• Flexible remote work options.

• Competitive salary.

• Comprehensive benefits package.

• Health insurance coverage.

• Retirement savings plan.

• Paid time off.

• Provision of all necessary equipment, including a laptop and monitor.

• Access to an Employee Assistance Program.

• Support for professional growth and development.

• Opportunities for ongoing education and training.