Patient Care Coordinator – Administrative Virtual Assistant

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Optimize the clinician's time, allowing a greater focus on patient care.

• Oversee patient communications, both incoming and outgoing, via email, phone, and potentially text/portal messages.

• Schedule, reschedule, and confirm appointments for both in-person and virtual consultations.

• Perform follow-up outreach to patients, address inquiries, and assist with scheduling.

• Aid in scheduling for family members and referrals.

• Monitor and respond to general inquiries from the clinic.

• Ensure that patients receive superbills and essential documentation for out-of-network benefits.

• Track and organize emails and tasks effectively.

• Assist in the development, documentation, and enhancement of Standard Operating Procedures (SOPs).

• Identify opportunities for process improvements and recommend enhancements to workflow and communication.

⛳️ Requirements

• Outstanding English communication abilities, both written and verbal (minimum C1 level).

• Strong organizational capabilities with an acute attention to detail.

• Proficient in managing multiple tasks and follow-ups concurrently.

• Capacity to work independently and proactively, posing thoughtful questions and taking ownership of results.

• Previous experience in administrative, customer support, or coordination positions.

• Experience in a medical, therapy, or dental environment, such as front desk, patient coordinator, or virtual assistant roles.

• Familiarity with or a willingness to learn medical terminology.

• Experience with EMR systems or comparable scheduling/medical software.

• A resume or other documentation must be provided in English.

🏝️ Benefits

• Enjoy local holidays.

• Receive paid vacation.

• Professional Growth: Access to training and development opportunities within a rapidly expanding company.

• Attractive salary.

• Incentives based on performance.