Virtual Instructor Supervisor

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Support the recruitment, selection, hiring, training, assignment, compensation, and performance management of Virtual Instructors.

• Identify and attract top-tier Virtual Instructors based on established competencies and content demand.

• Conduct interviews and evaluate competencies.

• Oversee the educational pathways of Virtual Instructors.

• Deliver and/or manage corporate training programs for instructors, including Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, and mentoring.

• Analyze and assess individual needs, identifying existing or potential offerings to address them.

• Facilitate team meetings to share insights and establish expectations.

• Act as a liaison to the Learning Development department.

• Provide support for scheduling, classroom/facility selection, setup, and equipment.

• Coordinate addendum, contract compensation, and hourly pay for instructors.

• Develop course training method analyses and success metrics to provide feedback for Tax Training instructional designers.

• Review Instructor Scorecard, which includes surveys, tests, and conversion data.

• Observe, coach, and evaluate instructors based on required competencies.

• Collaborate with the Manager of Virtual Instruction to address underperformance in instructors and implement corrective actions as necessary.

• Assign instructors based on needs and performance to fulfill enrollment requirements.

• Conduct year-end performance evaluations and create individual development plans.

• Perform other duties as assigned.

⛳️ Requirements

• Possession of a high school diploma or equivalent.

• Additional coursework in training, facilitation, or online learning is preferred.

• Familiarity with instructor and/or presenter evaluation systems.

• Experience in training management.

• Knowledge of needs assessment theories, principles, practices, and techniques.

• Understanding of project management principles, practices, and techniques.

• Proficient facilitation and presentation skills.

• Strong oral, written, and interpersonal communication skills capable of conveying complex information to various organizational levels.

• Ability to identify potential risks linked to proposed training initiatives and suggest alternatives.

• Proven analytical and problem-solving abilities.

• Capacity to manage multiple tasks or projects simultaneously and meet established deadlines.

• Ability to lead in a matrix environment and remotely.

• Effectiveness in collaborating within a diverse work group.

• Familiarity with Windows-based systems.

• Proficiency in MS Word, Excel, and PowerPoint.

• Competence in navigating the Internet.

• Management experience in hiring, coaching, and development.

🏝️ Benefits

• Eligible associates can enroll themselves and/or their qualified dependents in medical and prescription drug plans.

• Participate in the H&R Block Retirement Savings Plan (401(k) Plan).

• Access to Employee Assistance Program.

• (Virtual) fitness center programs available.

• Associate discount program offered.

• Automatic enrollment in Business Travel Accident Insurance.

• Benefit from the Associate Tax Prep benefit.