Virtual Assistant, Travel Concierge

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Engage with travelers through WhatsApp to ascertain their preferences and provide tailored recommendations.

• Quickly and thoughtfully address incoming inquiries, ensuring initial responses are delivered within 10 to 20 minutes during your shift.

• Manage special requests and facilitate effective communication between clients and hotels or vendors.

• Maintain a composed, professional, and reassuring demeanor, even when last-minute changes occur.

• Research and suggest hotels, restaurants, and attractions utilizing AI tools and trustworthy online resources.

• Confirm all details, including location, timing, currency, and amenities, prior to finalizing bookings.

• Organize hotel reservations, car rentals, and travel arrangements across various booking platforms.

• Write and curate destination guides and travel insights that combine editorial finesse with practical, on-the-ground knowledge.

• Work in collaboration with the marketing team to showcase outstanding hotels and destinations for social media content.

• Stay informed on travel trends, new openings, and hidden gems that are worth discovering.

• Quickly think on your feet and devise creative solutions when plans alter due to flight delays, cancellations, or unforeseen changes.

• Communicate clearly and calmly under pressure to ensure client confidence and satisfaction.

⛳️ Requirements

• Empathetic and client-focused: you treat each traveler as a VIP.

• Detail-oriented and dependable: you identify errors that others may overlook before they escalate into issues.

• Outstanding written English: you express yourself with clarity, warmth, and professionalism.

• Self-motivated: you enjoy learning, exploring, and enhancing processes independently.

• Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, as well as various booking platforms.

• Efficient yet thorough: you strike a balance between responsiveness and delivering high-quality work.

• Inquisitive and knowledgeable: you conduct effective research, verify information, and stay ahead of travel trends.

• Nice to Have:

• Experience in hospitality, travel, or concierge services.

• Familiarity with AI tools like ChatGPT or travel research assistants.

• Knowledge of airlines, loyalty programs, and travel booking systems.

• International travel experience or a strong understanding of major global destinations.

• Negotiation skills to advocate effectively for clients with vendors and hotels.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays as per company guidelines.

• Fully remote work setup, allowing you to work from wherever you are most productive.