Virtual Assistant – Travel Concierge

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with travelers through WhatsApp to comprehend their preferences and offer tailored travel recommendations.

• Provide prompt and thoughtful responses to inquiries (within 10–20 minutes during your shift).

• Manage special requests and facilitate seamless communication between clients and hotels/vendors.

• Conduct research and suggest hotels, restaurants, and attractions utilizing AI tools and trustworthy online resources.

• Confirm bookings only after verifying every detail—location, timing, currency, and amenities.

• Organize hotel reservations, car rentals, and travel logistics across various booking platforms.

• Create and curate destination guides and travel suggestions that combine inspiration with practical advice.

• Collaborate with marketing teams to showcase outstanding hotels and destinations for social media content.

• Stay updated on travel trends, new openings, and local highlights.

• Think quickly and devise innovative solutions when plans change (e.g., flight delays or cancellations).

• Communicate calmly and clearly under pressure to uphold client confidence and satisfaction.

⛳️ Requirements

• Empathetic and client-focused—you treat every traveler like a VIP.

• Detail-oriented and dependable—you notice errors that others might overlook.

• Exceptional written English skills—you communicate with clarity, warmth, and professionalism.

• A self-motivated individual—you enjoy learning, exploring, and refining processes.

• Tech-savvy—comfortable using Slack, WhatsApp, Google Sheets/Docs, and various booking platforms.

• Quick yet considerate—you balance responsiveness with high-quality output.

• Inquisitive and knowledgeable—you understand how to conduct effective research and verify information.

• Nice to Have:

• Experience in hospitality, travel, or concierge services.

• Familiarity with AI tools (such as ChatGPT or travel research assistants).

• Knowledge of airlines, loyalty programs, and travel booking systems.

• International travel experience or familiarity with major destinations.

• Negotiation skills to advocate for clients with vendors.

🏝️ Benefits

• Compensation in USD (bi-monthly payouts on the 15th & 30th).

• Up to 14 days of Paid Time Off annually (available from Day 1).

• Holiday observance (based on your location).

• 100% remote – work from anywhere.

• Opportunity to work in the luxury travel and hospitality sector.

• Utilize cutting-edge AI tools to enhance research and client services.

• Gain insights into global destinations and premium travel brands.