Bilingual Dental Admin, Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage both inbound and outbound calls from patients in English and Spanish.

• Address emails, texts, and patient questions in a professional and timely manner.

• Deliver courteous, empathetic, and patient-focused customer service.

• Perform appointment reminders and follow-ups regarding treatment.

• Assist in enhancing patient engagement and facilitating treatment acceptance.

• Efficiently schedule, confirm, reschedule, and oversee patient appointments.

• Organize calendars and streamline scheduling processes.

• Verify insurance eligibility, benefits, and coverage prior to patient appointments.

• Aid in billing coordination and the posting of payments.

• Support the follow-up on claims and manage insurance documentation tasks.

• Oversee patient intake and update demographic information.

• Keep precise digital records and documentation.

• Assist with data entry, reporting, and various administrative tasks.

• Ensure all records are well-organized and comply with HIPAA regulations.

⛳️ Requirements

• Bilingual in English and Spanish (both spoken and written) — REQUIRED.

• English proficiency level: C1 or higher is mandatory.

• Excellent and professional communication skills with a preference for a neutral accent.

• A minimum of 1–2 years of experience in:

• - U.S. dental administration.

• - U.S. healthcare administration.

• - Dental front desk support.

• - Medical scheduling or insurance coordination.

• Strong comprehension of:

• - Dental workflows.

• - Insurance verification.

• - Appointment scheduling.

• - Patient communication.

• Experience with dental PMS platforms like:

• - Dentrix.

• - Eaglesoft.

• - Open Dental.

• - Comparable systems.

• Excellent multitasking and organizational skills.

• High degree of attention to detail and professionalism.

• Comfortable working independently in a remote setting.

• Strong sense of accountability, confidentiality, and adherence to HIPAA compliance.

🏝️ Benefits

• Comprehensive health benefits package.

• Flexible work schedule options.

• Opportunities for professional development and growth.

• Supportive team environment.

• Remote work flexibility.