Virtual Assistant – Telehealth, Medical Spa Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage the inbox, ensuring prompt and professional replies.

• Arrange and coordinate appointments across various providers and platforms.

• Engage with patients throughout the intake process, maintaining warm and consistent communication.

• Support workflows related to telehealth, from booking to post-visit coordination.

• Assist in lead follow-up and campaigns aimed at patient engagement.

• Provide general virtual front desk and administrative assistance.

• Contribute to the maintenance and enhancement of operational workflows as the business expands.

⛳️ Requirements

• Experience in telehealth, medical spa, or aesthetics operations.

• Background in patient coordination and effective communication.

• Knowledge of peptide therapy and weight management workflows is highly advantageous.

• Previous experience in a startup or rapidly growing business setting.

• Proficiency with AI tools, automation platforms, and digital workflows.

• Excellent written and verbal communication skills in English — a patient-facing tone is essential.

• Detail-oriented and exceptionally organized, even in high-pressure situations.

• Capable of working independently with minimal oversight.

• Proactive in identifying issues and resolving problems before being prompted.

• Adaptable and comfortable developing processes in an evolving environment.

🏝️ Benefits

• Opportunities for professional development and growth.

• Flexible working hours to promote work-life balance.

• Collaborative and supportive team environment.

• Access to cutting-edge technology and resources.