Virtual Assistant – Non Voice

This is a fully remote position, open to applicants in United States.

📋 Description

• Keep participant records precise and current, ensuring appropriate filing, routine reviews, and accessibility for audits.

• Prepare and oversee Schedules of Supports, ensuring alignment with NDIS pricing and budgets.

• Assist in drafting service agreements, progress reports, and necessary supporting documentation.

• Guarantee that all participant documentation is always audit-ready, promptly addressing any discrepancies.

• Create and maintain organized digital filing systems in Microsoft OneDrive for easy access and retrieval.

• Implement document control measures, including compliance with naming conventions and version management.

• Manage TruCare QLD's social media presence, ensuring that content is consistent with branding standards.

• Coordinate and disseminate content across various platforms according to an approved content calendar.

• Ensure the secure storage and timely maintenance of all digital account credentials.

⛳️ Requirements

• Experience in NDIS administration or disability services, with a solid understanding of NDIS compliance and documentation needs.

• High level of precision and attention to detail, capable of maintaining audit-ready records consistently.

• Proficiency in Microsoft OneDrive and Microsoft 365, with strong skills in document management and file organization.

• Experience in managing social media platforms and coordinating content scheduling in accordance with brand guidelines.

• Dependable, discreet, and able to manage sensitive participant information in line with Australian Privacy Principles.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders experienced in successfully scaling BPOs.

• Opportunities for career growth and professional development.