Virtual Assistant – Luxury Travel

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Send notifications after bookings and establish email reminders for excursions, dining reservations, and final payments.

• Review and analyze flight schedules; pinpoint any changes and prepare concise, client-ready summaries.

• Assist clients in completing online trip profiles, including occasional phone support for clients who are less tech-savvy.

• Create polished itineraries and travel proposals in Travify based on detailed instructions from the agency owner.

• Conduct thorough self-reviews of all proposals prior to submission to ensure completeness and correct formatting.

• Format and present trip details in an attractive layout ready for client approval.

• Reach out to suppliers (via phone or email) on behalf of the agency owner to acquire pricing or add services to existing bookings.

• Communicate in a professional and accurate manner, representing the agency in all supplier interactions.

• Accurately and promptly enter new trips and client information into Travify.

• Ensure data integrity across all client records, verifying that contact details and automated reminders are accurate and up-to-date.

• Code transactions across existing accounts (all accounts are pre-set up — transaction volume is low).

• Process weekly payroll in Paychex for one contractor (approximately 10 minutes per week).

• Assist in the development and documentation of standard operating procedures (SOPs) for agency workflows.

⛳️ Requirements

• Minimum 3–4 years of experience in a virtual assistant, administrative, or operations support role.

• Exceptional attention to detail — this is non-negotiable in a luxury travel environment.

• Strong written and verbal communication skills in English.

• Comfortable making professional phone calls to suppliers and clients on behalf of the business.

• Basic bookkeeping skills — comfortable coding transactions and maintaining straightforward financial records.

• Reliable, punctual, and proactive — communicates promptly if availability or schedule changes.

• Available to work within Central Time Zone (CT) business hours.

• Prior experience with Travify — comprehensive training resources are available if needed.

• Familiarity with Paychex or similar payroll platforms.

• Experience in writing SOPs or developing internal process documentation.

• Background in travel, hospitality, or luxury lifestyle industries.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM